Q1. What brands of electric scooter/e-bike spare parts do you supply? |
A. We specialize in spare parts for leading brands including Xiao mi, Ninebot, Kukirin, Kaa bo, Vse tt, Dual tron, Niu, Zero, Mu kuta, Ino kim, OUXI V8, QM V20, Sur ron, etc. Our catalog covers over 100 of the world’s best - selling scooter and bike models, ensuring broad compatibility for your inventory needs. |
Q2. What is your on - time delivery rate and customer feedback? |
A. Our on-time delivery rate is 98%, with a 4.8/5 store rating on Alibaba. Over 75% of our European and American customers are repeat buyers. |
Q3. Is Shenzhen New Image Technology a factory or trading company? |
A. We are a verified Alibaba manufacturer with 9 years of experience, operating a 1,341 square meter factory and an annual capacity of 500,000+ units. Factory audits (onsite or virtual) are available. |
Q4. How long is your delivery time? |
A. Delivery times vary by item and order quantity. Benefit from our 85% in - stock availability, and for urgent needs, many hot-selling products are ready for immediate dispatch from our EU warehouse, reducing lead times and shipping cost significantly. |
Q5. What is your after - sales process work? |
A. Please contact our sales with a detailed issue report , include images , video and description. We guarantee a ≤2-hour response to all after-sales inquiries during working hours (GMT+8, Mon-Fri, 9:00-18:00). A dedicated account manager will provide a solution within 48 hours. |
Q6. Are marketing materials available? |
A. Yes. Once you place an order, our sales team will provide a suite of marketing materials, including product images, specifications to support your sales efforts. |
Q7. How do you handle the issue if the products have some problems after received? |
A. We will compensate the customers for loss by products or discount according to the product damaged actually, Except for man made. |
Q8. Where is your overseas freight warehouse? |
A. We have EU warehouses in Germany and Poland, goods can be shipping from EU warehouse to your address. |
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