What's included in the harness?
The complete main cable assembly with all factory connectors for motor, controller, battery, display, throttle, brake sensors, lights, and horn. One harness covers the entire bike's electrical system.
Does this harness fit the Duotts C29 only?
Yes. Cable lengths, connector types, and routing are specific to Duotts C29 frame geometry. Not a universal harness.
Is Shenzhen New Image Technology a factory or trading company?
We are a verified Alibaba manufacturer with 12+ years of experience, operating a 1,341㎡ factory and an annual capacity of 500,000+ units. Factory audits (onsite or virtual) are available.
How long is your delivery time?
Delivery times vary by item and order quantity. Benefit from our 85% in-stock availability, and for urgent needs, many hot-selling products are ready for immediate dispatch from our EU warehouse, reducing lead times and shipping cost significantly.
What is your afte-sales process work?
Email to
[email protected] with a detailed issue report, include images, video and description. We guarantee a ≤2-hour response to all after-sales inquiries during working hours (GMT+8, Mon-Fri, 9:00-18:00). A dedicated account manager will provide a solution within 48 hours.
Are marketing materials available?
Yes. Once you place an order, our sales team will provide a suite of marketing materials, including product images, specifications to support your sales efforts.
How do you handle the issue if the products have some problems after received?
We will compensate the customers for loss by products or discount according to the product damaged actually, Except for man made.
Where is your overseas freight warehouse?
We have EU warehouses in Germany and Poland, and goods can be shipped from EU warehouses to your address.